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Q Do you offer guidance on using the system?
A Yes, indeed. Once we set up your system, we'll train your team thoroughly. They'll learn everything from operating it to keeping it up, ensuring they can run it smoothly.
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Q What about after-sales service?
A Leapion is committed to excellent after-sales service. If you need help during the warranty period, we respond within 60 minutes of your call. If the situation calls for it, we'll send skilled technicians right to you. They'll take care of consultations, maintenance, and replace parts if necessary. You'll also get a full report about the service. Plus, we offer remote help to maintain and repair all equipment for a year after we finish your project, to keep your system working perfectly.
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Q What happens if there is a sudden power outage during processing, and how can laser processing continue?
A The 'resume from breakpoint' feature is like a save game option for your cutting process. If the power cuts out or you need to pause, the machine remembers exactly where it left off. Once power is restored or you're ready to continue, it picks up at the precise spot, ensuring no material is wasted. It's an essential feature that saves time, resources, and a lot of frustration.
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Q How do auxiliary gases like oxygen and nitrogen improve the cutting process?
A Auxiliary gases play a crucial role in laser cutting. They're like the unseen assistants that make each cut smoother and cleaner. Oxygen ramps up the burning process, heating the metal for quicker cuts. Nitrogen, on the other hand, is all about the finish, pushing away molten material for a smooth edge and preventing oxidation for a clean look. Choosing the right gas for your material can make all the difference in speed and quality.
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Q How long can a laser metal cutting machine be used? How long is your warranty?
A A Leapion laser cutting machine is a long-term investment, engineered to last for over a decade. The heart of the machine, the laser source, typically runs for over 100,000 hours. And to give you peace of mind, we provide a comprehensive 3-year warranty. It's a testament to our confidence in the machine's durability and our commitment to your satisfaction.
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Q Can laser metal cutting machines cut rusty iron plates directly?
A Cutting through rusted metal isn't ideal. Why? Because rust affects how the laser interacts with the material, potentially leading to subpar cuts and wasted materials. More critically, it can cause a blowout during piercing, damaging delicate optics and reducing the lifespan of your machine. We recommend treating the rust first. This preparation step can save you time and resources in the long run.
